Building a Resilient Workforce: Wellbeing and Operation Excellence in Hospitality

Global hospitality is grappling with unprecedented mental-health challenges, staff attrition, and operational strain. Drawing on a national New Zealand study and subsequent development of tools and resources, this session presents a proven approach: embedding resilience, psychological safety, and retention into existing operations, driving wellbeing and service excellence simultaneously. 1. Tools and tips for refining operations to support employee attrition and their mental health. 2. Tools, beyond the legal, medical and HR practices, that help hospitality leaders maintain operations while supporting those under mental health distress 3. Implementation strategies that do not 'add' to the list of jobs to be done for hospitality leaders 4. The language and permission to talk about mental health within their businesses