From Crickets to Clarity: Letting AI Talk to Guests So Brands Can Finally Listen

Hear from the CMO of DIG and the founder of BeHeard Labs on how they partnered to create ChefAI—an AI tool trained on brand voice to transform guest feedback. By replacing static surveys with real-time AI conversations, brands unlock deeper insights, faster recovery, and more meaningful connections with their customers. Set up a faster guest feedback system that responds in minutes, not days Ask better follow-up questions to understand what guests really feel Use guest input to improve menu, service, and overall experience