You Had One Job: Feed the Guest. What Happened?

Your guest is hungry, wallet open—and you blew it. This brutally honest session reveals why hotels keep handing sales to delivery apps and how to reclaim your F&B revenue with bold tech, smarter strategy, and zero excuses. It’s time to stop losing and start owning the damn sale. 1. The Brutal Truth: A no-nonsense breakdown of why hotel F&B outlets are losing sales to third-party delivery apps—and why it’s a self-inflicted wound. 2. Tech That Converts: The exact mobile ordering, upselling, and geofence tools hotels should be using right now to keep guests ordering in, not out. 3. Fix the Funnel: How to rethink the guest experience—from arrival to checkout—to naturally drive F&B engagement and impulse purchases. 4. The New Playbook: A clear, unapologetic roadmap for making your outlets visible, irresistible, and impossible to ignore in the moments that matter.