Transformational Hospitality- Turning Transaction into Human Connection

This session is a deep dive into the art of hospitality. We explore why how we care for others, is far more important than the food, beverage, and service we provide.

Takeaway 1 - the difference between service and hospitality

Takeaway 2 - how to create higher guest experiences rather than discounts to increase guest perception value.

Take away 3- How to build a hospitable culture and team